Terms & Conditions

1. Appointment Bookings

• Provide accurate contact details when booking.
• Confirming a booking indicates your consent to treatment under these terms.

2. Cancellations & Rescheduling

• We require at least 24 hours’ notice to cancel or move an appointment.
• Late cancellations or non-attendance may be recorded as a completed consultation.
• Where applicable and at our discretion, a Medicare-funded session (e.g. under a Chronic Disease Management plan) may be claimed for a missed appointment to cover reserved clinical time.

3. Late Arrivals

• Sessions may be shortened to avoid delays for other clients.
• If you’re more than 10 minutes late, we may need to reschedule and a fee may apply.

4. Payment Policy

• Payment is required at the time of your appointment.
• We accept EFTPOS, Visa, Mastercard, and American Express.
• If you fail to attend without the required notice, we may charge a missed appointment fee or process through eligible allied health services referred under a GP Care Plan.

5. Health & Safety

• If you’re unwell, please contact us to reschedule.
• Tell your physiotherapist about any changes to your health, medications, or relevant medical history before treatment.

6. Privacy & Confidentiality

We follow Australian privacy laws. By attending, you consent to Activ Sports Physio collecting, storing, and sharing relevant health information with your GP, specialists, or other healthcare providers involved in your care, for the purpose of treatment and rehabilitation. We won’t share your information with third parties outside your care team without your consent unless legally required.

7. Informed Consent

By proceeding with your booking, you confirm you understand the nature and purpose of physiotherapy. While every effort is made to minimise risk, some treatments may cause temporary soreness or discomfort, and outcomes cannot be guaranteed.

8. Agreement

By booking with Activ Sports Physio you acknowledge you’ve read and understood these terms and agree to our cancellation, late arrival, payment, privacy and consent policies.