Privacy Policy

1. What we collect

We collect information that helps us deliver safe and effective care, including:

• Identity and contact details (name, date of birth, phone, email, address).
• Health information (medical history, symptoms, diagnoses, treatment notes, referrals, imaging and reports).
• Appointment and billing details (payment method, Medicare/insurance details where relevant).
• Website or booking usage data (device, pages viewed, basic analytics and cookies—see Cookies below).

2. How we collect it

Directly from you (online booking, forms, emails, phone), during consultations, and from your GP or other providers when you ask us to coordinate care. We may also receive information from Medicare or your insurer when processing claims you authorise.

3. Why we use it (lawful basis)

• Providing physiotherapy assessment and treatment you request.
• Coordinating with your GP, specialists, or allied health team with your consent.
• Booking management, reminders, and client support.
• Billing, claims, and required health records.
• Quality, safety, and practice administration.
• Legal obligations and reporting where required.

4. Sharing your information

We only share information when necessary for your care or where the law requires it. Typical recipients include:

• Your GP, specialists, imaging providers, and allied health team (with your consent).
• Medicare, private health insurers, or third-party payors to process claims you authorise.
• IT providers (practice software, secure messaging, email) who must keep data confidential.
• Regulators or courts when we are legally required to disclose information.

5. Retention and security

Health records are kept for the minimum periods required by law. We use reasonable technical and organisational safeguards (restricted access, secure systems, staff confidentiality). No method of storage or transmission is 100% secure, but we work to protect your information.

6. Cookies & analytics

Our website may use cookies and basic analytics to improve performance and measure traffic. You can adjust your browser settings to block cookies, though parts of the site may not function as intended.

7. Marketing preferences

If you opt in to updates, you can opt out any time using the link in our messages or by contacting us. We do not sell your data.

8. Access and correction

You can request access to your personal information and ask us to correct anything inaccurate or incomplete. We’ll respond within a reasonable time and may need to verify your identity.

9. Overseas transfers

Some service providers (e.g., cloud or email) may store data on servers located outside Australia. Where used, we take steps to ensure comparable privacy protections are in place.

10. Children and young people

For clients under 18, we work with parents/guardians as required to deliver care and manage consent.

11. Changes to this policy

We may update this policy to reflect changes in our practice or the law. The updated version will be posted here with a new effective date.

12. Contact us

Questions or requests about your privacy?